A review of healthcare service quality dimensions and their measurement

R Upadhyai, AK Jain, H Roy… - Journal of Health …, 2019‏ - journals.sagepub.com
Service quality has been a matter of concern for public and private healthcare institutions
across the world. Increased focus on patient-centered care led to several researches in …

Assessing quality of health services with the SERVQUAL model in Iran. A systematic review and meta-analysis

SH Teshnizi, T Aghamolaei, K Kahnouji… - … Journal for Quality in …, 2018‏ - academic.oup.com
Purpose The five-dimension service quality (SERVQUAL) scale is one of the most common
tools for evaluating gaps between clients' perceptions and expectations. This study aimed to …

Dental tourism: Examining tourist profiles, motivation and satisfaction

M Jaapar, G Musa, S Moghavvemi, R Saub - Tourism Management, 2017‏ - Elsevier
Despite the overwhelming interest in medical tourism research, knowledge in dental tourism,
which is its subspecialty, remains limited. This study is the first to measure tourist profiles …

Service quality, patient satisfaction, word-of-Mouth, and revisit intention in a dental clinic, Thailand

S Siripipatthanakul - International Journal of Trend in Scientific …, 2021‏ - papers.ssrn.com
This study investigates the relationship between service quality, patient satisfaction, word-of-
mouth (WOM), and revisit-intention among dental patients in a clinic, Thailand. The research …

[HTML][HTML] The impact of the COVID-19 pandemic on the spectrum of performed dental procedures

K Nijakowski, K Cieślik, K Łaganowski… - International Journal of …, 2021‏ - mdpi.com
The COVID-19 pandemic has significantly altered existing health care operations, including
dentistry. The fear of SARS-CoV-2 infection and the need for increased protection measures …

Assessing the quality of dental services using SERVQUAL model

N Dopeykar, M Bahadori, P Mehdizadeh… - Dental research …, 2018‏ - journals.lww.com
Background: The measurement of service quality had an important role in managing service
provided, diagnosing the problem, and assessing service performance. Patient satisfaction …

Factors affecting dental center service quality in Indonesia

FH Akbar, S Pasinringi, AH Awang - Pesquisa brasileira em …, 2019‏ - SciELO Brasil
Objective: To identify factors affecting dental center service quality in Bantaeng Regency,
Indonesia. Material and Methods: This study used a pilot pathfinder design and analysed a …