Conversational agents are systems with human‐like features that can be deployed in
service settings and are fast emerging as the future of online commerce. Considering the …

The metaverse represents an immersive digital environment that has garnered significant
attention as a result of its potential to revolutionize various industry sectors and its profound …

This article develops the concept of the “public service ecosystem” across four levels—the
institutional, service, individual, and beliefs levels. It does this by integrating service …

Purpose Understanding the outcomes of co-creation (CC) in healthcare is increasingly
gaining multidisciplinary scientific interest. Although more and more service management …

The TikTok platform has become widely popular among younger generations and has
influenced various industries and aspects of life. This systematic literature review, using …

Purpose Institutional, economic, social and technological advancements enable openness
to cope with wicked public management issues. Although open innovation (OI) is becoming …

Abstract Business, Management, and Entrepreneurship (BME) education uncovers a
valuable learning space within the online environment. Scholars and practitioners have …

Drawing on a systematic review of the literature, this paper explores the factors which have
enabled and/or constrained the transformative potential of public service user participation …

Objectives Analyse reported processes of co-design and co-production in the context of
health and social care to explore the underlying mechanisms that enable inclusive and …

Background As coproduction in public services increases, understanding the role of
leadership in this context is essential to the tasks of establishing relational partnerships and …