The purpose of this study is to investigate the impacts of business service quality on
satisfaction, commitment, performance, and loyalty in higher education. A survey was given …

Sažetak Service quality, students' satisfaction and their behavioural intentions are
recognised as rather important aspects in higher education institution's strategy in a …

This article reports the findings of a systematic literature review and meta-analysis carried
out to identify various quality dimensions in higher education that contributes to student …

Studies have been conducted on university students' acceptance of e-learning systems
during COVID-19. However, less attention has been paid to students' use of e-learning post …

This study aimed to evaluate the impact of an emergency online learning course on
students' satisfaction, self-efficacy and achievement. This study used a convergent mixed …

School committees in public primary schools have several issues such as the selection and
appointment of administrators, partnerships and political will of the principal, procedures for …

In the competitive education setting, with declining students' enrolment into the programme
of study, the policy makers, curriculum developers and other relevant personnel should pay …

With the rapid growth of e-learning around the globe, it is becoming increasingly important to
assess the perceived e-learning quality and its impact on learners' satisfaction. Although e …

The objective of this research was to determine the students' satisfaction level on the
academic services provided by the accounting program at a private university in Jakarta and …

Mission and vision play an essential role in strategic management. They are the
philosophical foundation and strategic direction of higher education. It also serves as a …