Are corporate social responsibility (CSR) initiatives providing the societal good that they
promise? After decades of CSR studies, we do not have an answer. In this review, we …

Today's corporations are increasingly implementing responsible behaviours as they pursue
profit-making activities. A thorosugh literature review suggests that there is a link between …

Despite extensive corporate social responsibility (CSR) literature most of research has
examined corporate performance as its only outcome. We aim to fill this gap by assessing …

Purpose This paper aims to investigate whether there are relationships among corporate
disclosure of environmental, social and governance (ESG) and firms' operational (ROA) …

Purpose This study aims to investigates customer satisfaction from the use of bank chatbots
and the effect of perceived trust in chatbots and banks' reputation on customer satisfaction …

Reputational risk arising from environmental, social, and governance (ESG) conduct is
increasingly relevant. This paper studies the role of media coverage related to corporate …

The aim of this paper is to investigate the relationship between environmental, social, and
governance (ESG) controversies and firm market value. We use a unique dataset of more …

Sustainability is gaining interest among academics and practitioners due to increased
stakeholder awareness of environmental and social issues. However, relatively little …

Corporate social responsibility (CSR) reporting is becoming mainstream, yet there is limited
research on whether and how CSR reports communicate value relevant information. We …

Firms allocate many resources to environmental, social, and governance (ESG) issues and
to growth options as if they were independent sources of value. Challenging this view, this …