Customer relationship management and its impact on entrepreneurial marketing: A literature review
Entrepreneurship is one of the business forces with the greatest power to transform today's
society, due to its ability to discover and take advantage of new opportunities to satisfy …
society, due to its ability to discover and take advantage of new opportunities to satisfy …
Map** tourism and hospitality research on information and communication technology: a bibliometric and scientific approach
Technology and information and communication technology (ICT) have been gaining
importance in tourism and hospitality with a booming research interest during the last years …
importance in tourism and hospitality with a booming research interest during the last years …
Tourists' perceptions regarding the use of anthropomorphic robots in tourism and hospitality
Purpose Amidst the COVID-19 outbreak, service organizations rushed to deploy robots to
serve people in quarantine, again igniting the ongoing dispute regarding robots in tourism …
serve people in quarantine, again igniting the ongoing dispute regarding robots in tourism …
Effects of revenue management on perceived value, customer satisfaction, and customer loyalty
K Matsuoka - Journal of Business Research, 2022 - Elsevier
Revenue management aims to maximize financial performance by setting different prices for
the same offerings. However, such practices may deteriorate the nonfinancial performance …
the same offerings. However, such practices may deteriorate the nonfinancial performance …
Knowledge management in improving business process: an interpretative framework for successful implementation of AI–CRM–KM system in organizations
S Chatterjee, SK Ghosh, R Chaudhuri - … Process Management Journal, 2020 - emerald.com
Purpose The purpose of this paper is to identify the critical success factors (CSFs) for AI-
integrated CRM system for better knowledge management (KM) in organizations to improve …
integrated CRM system for better knowledge management (KM) in organizations to improve …
The effect of customer relationship management (CRM) dimensions on hotel customer's satisfaction in Kashmir
Purpose The study aims to investigate the effect of four customer relationship management
(CRM) dimensions, namely, customer orientation, customer relationship management …
(CRM) dimensions, namely, customer orientation, customer relationship management …
Social customer relationship management factors and business benefits
S Chatterjee, R Chaudhuri, D Vrontis… - International Journal of …, 2021 - emerald.com
Purpose This study aims to identify the business benefit of and factors affecting the use of
social customer relationship management (SCRM) in Indian organizations …
social customer relationship management (SCRM) in Indian organizations …
Information and communication technologies and human resources in hospitality and tourism
Purpose ICTs play a key role in the tourism sector, influencing the labor context among other
things. Hence, the purpose of this study: a review of the literature in which the topics of …
things. Hence, the purpose of this study: a review of the literature in which the topics of …
Adoption of ubiquitous customer relationship management (uCRM) in enterprise: leadership support and technological competence as moderators
S Chatterjee, S Ghosh, R Chaudhuri - Journal of Relationship …, 2020 - Taylor & Francis
Abstract Ubiquitous Customer Relationship Management (uCRM) signifies the realization of
special characteristics, including proactiveness, context awareness, and mobility. This …
special characteristics, including proactiveness, context awareness, and mobility. This …
CSR adoption in the multinational hospitality context: A review of representative research and avenues for future research
GR Iyer, L Jarvis - International Journal of Contemporary Hospitality …, 2019 - emerald.com
Purpose The purpose of this paper is to examine corporate social responsibility (CSR)
issues in the context of the hospitality industry and offer some avenues for future research …
issues in the context of the hospitality industry and offer some avenues for future research …