Purpose This study aims to present a systematic review on service quality in higher
education. It discusses about the latest opportunities and challenges facing higher …

Student satisfaction at university is receiving increasing attention. While academic discipline
has been associated with student satisfaction in many studies, we found no previous …

Students' satisfaction can be defined as a short-term attitude resulting from an evaluation of
students' educational experience, services and facilities. Earlier it was measured by …

The purpose of this study is to identify the dimensions of experiential quality and investigate
the relationships among experiential quality, experiential value (emotional value and …

This study aims at identifying the dimensions of experiential quality and investigating the
interrelationships among experiential quality, experiential value, experiential satisfaction …

This study aims at identifying the dimensions of experiential quality and examining the
interrelationships among experiential quality, perceived value, heritage image, experiential …

Electronic word of mouth influences the consumer buying behavior through the online
exchange of customer opinions and experiences about commodities using social …

Purpose Universities worldwide struggle to retain students, so it is important to identify the
factors that may improve retention levels. The research investigates key factors that have an …

Purpose This paper attempts to develop and validate a service quality instrument called
HiEduQual to measure the perceived service quality of students in higher education …

The potential international university education market value is expressed in billions of
dollars. Countries are trying to increase their competitiveness to attract international students …