The aim of this research is to examine the impact of service quality on customer satisfaction
in the post pandemic world in auto care industry. The car care vendor in the study made …

Online reviews have been used effectively to understand customers' satisfaction and
preferences. COVID-19 crisis has significantly impacted customers' satisfaction in several …

Inaccurate promotional information about tourist destinations may result in tourists' negative
evaluations. This study proposes a new approach to measure the congruence between …

The NPS index is used in the hotel industry to measure customer loyalty and, by extension,
customer satisfaction. Many hotel companies set their annual budget based on this index …

The aim of this study is to analyze the behavior of consumers by exploring the attributes of
green hotel selection through a qualitative and quantitative method. The effect of green hotel …

As COVID-19 prevention efforts have become normalized, conflicts between guests and
hotel staff, who must adhere to government protocols, can have a serious impact on host …

Purpose This study aims to explore the challenges faced by the tourism and hospitality
industry following the COVID-19 pandemic and to propose effective strategies for recovery …

Due to rising competition and resource constraints, hoteliers need to understand which
consumer complaints are more important and severe to prioritize, an issue receiving less …

The COVID-19 pandemic has presented significant challenges to the hospitality industry, yet
there remains a limited understanding of the response strategies by international hotel …

Understanding what motivates customers to click through a hotel on the search results page
for more details under the influence of COVID-19 is important since it is a prerequisite step …