Purpose Service quality in academics is imperatively crucial. Therefore, the purpose of the
current research is to examine the effect of academic service quality factors in higher …

In the initial phase of participating in short-term semester abroad programs, newly arrived
international students may face a lot of difficulties and challenging experiences living in Thai …

The intensifying competition among higher education institutions has prompted the adoption
of relationship marketing as a strategy to attract and retain students. In this approach …

El modelo económico dominante, de la Síntesis Neoclásica, presupone que los estudiantes
eligen la universidad como personas racionales (homo economicus) y con toda la …

Academic institutions always seek to find and determine factors influencing the students'
loyalty and satisfaction which leads to improving the quality service of e-learning and overall …

Academic institutions always seek to find and determine factors influencing the students'
loyalty and satisfaction which leads to improving the quality service of elearning and overall …

The wider recognition of the importance of digital transformation and its various applications
in institutions has led to its adoption by higher education institutions seeking to improve their …

The quality assurance is a cycle that must be continuously carried out by higher education
institutions to enhance the quality of education provision. An internal quality assurance an …

In the service quality literature, although the relationships between customer satisfaction,
customer loyalty, and service quality have been widely demonstrated, there are limited …

Hizmet kalitesi literatüründe; hizmet kalitesi, müşteri memnuniyeti ve müşteri sadakati
arasındaki ilişkiler yaygın olarak ortaya konulmuş olmakla birlikte bir işletmenin …