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Factors influencing consumer attitudes toward online shop**: the mediating effect of trust
Purpose The coronavirus pandemic has created a new wave of first-time online shoppers in
both industrialized and emerging countries. More interestingly, scholars and practitioners …
both industrialized and emerging countries. More interestingly, scholars and practitioners …
The relationship between CRM and customer loyalty: The moderating role of customer trust
Purpose The present study investigates the moderating role of customer trust in customer
relationship management (CRM) components and customer loyalty relationships in the …
relationship management (CRM) components and customer loyalty relationships in the …
The nexus between CRM and competitive advantage: the mediating role of customer loyalty
Purpose The purpose of this study is to examine the impact of customer relationship
management (CRM) components on competitive advantage through customer loyalty in the …
management (CRM) components on competitive advantage through customer loyalty in the …
COVID-19 cause-related campaigns and consumers' purchase intention: does religiosity matter?
Purpose This paper aims to propose and test a theoretical framework in which attitude
towards COVID-19 cause-related campaigns mediates the effects of identification with the …
towards COVID-19 cause-related campaigns mediates the effects of identification with the …
The influence of structural capital on the relationship between CRM implementation and the performance of manufacturing SMEs
The current study is the culmination of a long period of research in the field of structural
capital (SC) and customer relationship management (CRM) in relation to the pursuit of high …
capital (SC) and customer relationship management (CRM) in relation to the pursuit of high …
Ecotourism in Morocco: Review of the Current Situation, Natural Potential, Cultural Diversity, Obstacles and Recommendations for Future Research
This review attempts to highlight the past and current status of ecotourism in Morocco,
investigate its committed as an essential sustainable product, and make recommendations …
investigate its committed as an essential sustainable product, and make recommendations …
[PDF][PDF] Impact of social customer relationship management on customer retention of Islamic banks in Kuwait: The mediating role of customer empowerment
In order to investigate the impact of social customer relationship management on customer
retention through customer empowerment, this research paper was took place using a …
retention through customer empowerment, this research paper was took place using a …
The influences of knowledge management and customer relationship management to improve hotels performance: a case study in hotel sector
The motivations for a company to adopt Knowledge Management (KM) and Customer
Relationship Management (CRM) systems can be very varied, which brings an additional …
Relationship Management (CRM) systems can be very varied, which brings an additional …
Nexus between customer relationship management dimensions, customer involvement and customer retention: a mediation analysis in Ghana's hotel industry
Purpose This research investigates the role of customer involvement (CINV) in customer
relationship management (CRM) dimensions and customer retention (CR) in Ghana's hotel …
relationship management (CRM) dimensions and customer retention (CR) in Ghana's hotel …
Determination of elemental concentrations of radionuclides in Turkish bentonite and calculation of radiogenic heat generation
Bentonite containing smectite group clay minerals is an industrial raw material with a wide
range of uses. In this study, the concentration of uranium, thorium, and radioactive …
range of uses. In this study, the concentration of uranium, thorium, and radioactive …