Factors influencing consumer attitudes toward online shop**: the mediating effect of trust

Y Chetioui, H Lebdaoui, H Chetioui - EuroMed Journal of Business, 2021‏ - emerald.com
Purpose The coronavirus pandemic has created a new wave of first-time online shoppers in
both industrialized and emerging countries. More interestingly, scholars and practitioners …

The relationship between CRM and customer loyalty: The moderating role of customer trust

MMD Alam, RA Karim, W Habiba - International Journal of Bank …, 2021‏ - emerald.com
Purpose The present study investigates the moderating role of customer trust in customer
relationship management (CRM) components and customer loyalty relationships in the …

The nexus between CRM and competitive advantage: the mediating role of customer loyalty

R Al Karim, MMD Alam, MK Al Balushi - Nankai business review …, 2024‏ - emerald.com
Purpose The purpose of this study is to examine the impact of customer relationship
management (CRM) components on competitive advantage through customer loyalty in the …

COVID-19 cause-related campaigns and consumers' purchase intention: does religiosity matter?

Y Chetioui, H Lebdaoui - Journal of Islamic Marketing, 2022‏ - emerald.com
Purpose This paper aims to propose and test a theoretical framework in which attitude
towards COVID-19 cause-related campaigns mediates the effects of identification with the …

The influence of structural capital on the relationship between CRM implementation and the performance of manufacturing SMEs

N AlQershi, SSM Mokhtar, Z Abas - International Journal of System …, 2022‏ - Springer
The current study is the culmination of a long period of research in the field of structural
capital (SC) and customer relationship management (CRM) in relation to the pursuit of high …

Ecotourism in Morocco: Review of the Current Situation, Natural Potential, Cultural Diversity, Obstacles and Recommendations for Future Research

S Chellik, I Mansouri, W Squalli, H Achiban… - Tropical Journal of …, 2023‏ - ajol.info
This review attempts to highlight the past and current status of ecotourism in Morocco,
investigate its committed as an essential sustainable product, and make recommendations …

[PDF][PDF] Impact of social customer relationship management on customer retention of Islamic banks in Kuwait: The mediating role of customer empowerment

FMF Aldaihani, NAB Ali, HB Hashim… - International Journal of …, 2020‏ - core.ac.uk
In order to investigate the impact of social customer relationship management on customer
retention through customer empowerment, this research paper was took place using a …

The influences of knowledge management and customer relationship management to improve hotels performance: a case study in hotel sector

M Brahami, M Adjaine, K Semaoune… - Information Resources …, 2020‏ - igi-global.com
The motivations for a company to adopt Knowledge Management (KM) and Customer
Relationship Management (CRM) systems can be very varied, which brings an additional …

Nexus between customer relationship management dimensions, customer involvement and customer retention: a mediation analysis in Ghana's hotel industry

RK Opoku, GKQ Agyapong, A Alhassan - Journal of Hospitality and …, 2025‏ - emerald.com
Purpose This research investigates the role of customer involvement (CINV) in customer
relationship management (CRM) dimensions and customer retention (CR) in Ghana's hotel …

Determination of elemental concentrations of radionuclides in Turkish bentonite and calculation of radiogenic heat generation

Ş Turhan, O Metin, A Hançerlioğulları… - International Journal …, 2024‏ - Taylor & Francis
Bentonite containing smectite group clay minerals is an industrial raw material with a wide
range of uses. In this study, the concentration of uranium, thorium, and radioactive …