Enterprise social media: Challenges and opportunities for organizational communication and collaboration

W Van Osch, CW Steinfield… - 2015 48th Hawaii …, 2015‏ - ieeexplore.ieee.org
Given the large investments in Enterprise Social Media technologies in organizational
settings, this paper sets out to explore the challenges and opportunities that ESM …

Integrating social media within an integrated marketing communication decision-making framework

MJ Valos, VL Maplestone, MJ Polonsky… - Journal of Marketing …, 2017‏ - Taylor & Francis
The reported failure of organisations to successfully implement social media (SM) within
marketing communications is likely to result in competitive disadvantage. An exploratory …

Senior marketers' insights into the challenges of social media implementation in large organisations: assessing generic and electronic orientation models as potential …

M Valos, MJ Polonsky, F Mavondo… - Journal of Marketing …, 2015‏ - Taylor & Francis
The unique characteristics of social media (SM) have made it difficult to implement this tool
within many large organisations. This paper seeks to identify the implementation challenges …

[PDF][PDF] Overcoming information overload in online reputation management: a systematic literature review

S Yang, A Albers - 2013‏ - core.ac.uk
With the success of Web 2.0, online users have become publishers and authors rather just
passive consumers. This released traditional media companies from their role as content …

Understanding the role of social media monitoring in generating external intelligence

M Mayeh, R Scheepers, M Valos - 2012‏ - aisel.aisnet.org
Social media data are becoming increasingly critical for businesses to capture, analyse, and
utilise in a timely manner. However, the unstructured and distributed nature and volume of …

[PDF][PDF] Boundary spanning through enterprise social software: an external stakeholder perspective

W van Osch, C Steinfield - 2013‏ - researchgate.net
Recent boundary spanning literature has recommended a shift toward assessing the role of
virtual tools—such as social media. Simultaneously the proliferation of Enterprise Social …

MOETA: a novel text-mining model for collecting and analysing competitive intelligence

Y Dai, T Kakkonen, E Arendarenko… - … journal of advanced …, 2013‏ - inderscienceonline.com
The internet constitutes a vast repository of textual information, and its emergence has
dramatically changed the environment in which businesses operate. Its development has …

Organizational experience of social media: impacts on competitive intelligence

D Carvalho, W Picoto, P Busch - VINE Journal of Information and …, 2022‏ - emerald.com
Purpose The paper aims to clarify the potential impact of data gathered from social media
(SM) in the competitive intelligence (CI) process of organizations. As use of SM expands …

A Strategic Social Action Framework: Theorizing and analyzing the alignment of social media affordances and organizational social action

W Van Osch, CK Coursaris - Journal of Organizational Computing …, 2017‏ - Taylor & Francis
Social media is a relatively new and dynamic field dealing with the development and use of
social media technologies by individuals and more recently by organizations. Although …

Competitive Intelligence Using Domain Ontologies on Facebook of Telecommunications Companies of Peru

G Colchado, A Melgar - Proceedings of the International Conference on …, 2018‏ - Springer
Abstract Telecommunications companies (TELCOs) in Peru offers promotions almost daily in
social networks, mainly Facebook. There'sa lot of data in Facebook, written in natural …