A survey on recent research in business intelligence

M Aruldoss, M Lakshmi Travis… - Journal of Enterprise …, 2014 - emerald.com
Purpose–Business intelligence (BI) has been applied in various domains to take better
decisions and it provides different level of information to its stakeholders according to the …

[PDF][PDF] Progress in Business Intelligence System research: a literature review

R Fitriana, TD Eriyatno, T Djatna - International Journal of Basic & …, 2011 - researchgate.net
This paper reviews the literature of Progress in Business Intelligence System research.
Relates articles appearing in the international journal like Proquest, Ebscohost, Emerald …

A survey of types of text noise and techniques to handle noisy text

LV Subramaniam, S Roy, TA Faruquie… - Proceedings of The Third …, 2009 - dl.acm.org
Often, in the real world noise is ubiquitous in text communications. Text produced by
processing signals intended for human use are often noisy for automated computer …

Supporting customer-oriented marketing with artificial intelligence: automatically quantifying customer needs from social media

N Kühl, M Mühlthaler, M Goutier - Electronic Markets, 2020 - Springer
The elicitation and monitoring of customer needs is an important task for businesses,
allowing them to design customer-centric products and services and control marketing …

A network-based concept extraction for managing customer requests in a social media care context

M Misuraca, G Scepi, M Spano - International Journal of Information …, 2020 - Elsevier
Web 2.0 changed everyday life in many aspects, including the whole system that orbits
around the purchase of products and services. This revolution necessarily involved also …

Business intelligence and its applications in the public healthcare system

P JINPON, M JAROENSUTASINEE… - Walailak Journal of …, 2011 - wjst.wu.ac.th
Business intelligence (BI) has been known as a popular tool in business management and
decision support systems. BI helps to transform raw data into smart information. There are …

Issues in predicting user satisfaction transitions in dialogues: Individual differences, evaluation criteria, and prediction models

R Higashinaka, Y Minami, K Dohsaka… - International Workshop on …, 2010 - Springer
This paper addresses three important issues in automatic prediction of user satisfaction
transitions in dialogues. The first issue concerns the individual differences in user …

[PDF][PDF] Business intelligence in banking: a study of bi technology implementation and challenges

TPS Brar - … International Journal of Contemporary Technology and …, 2018 - cgcijctr.com
In today world every manager need more accurate and timely information in order to make
effective decisions. With the existed systems they were not able to make fast decisions …

[PDF][PDF] Learning to model domain-specific utterance sequences for extractive summarization of contact center dialogues

R Higashinaka, Y Minami, H Nishikawa… - Coling 2010 …, 2010 - aclanthology.org
This paper proposes a novel extractive summarization method for contact center dialogues.
We use a particular type of hidden Markov model (HMM) called Class Speaker HMM …

Enabling analysts in managed services for CRM analytics

I Bhattacharya, S Godbole, A Gupta, A Verma… - Proceedings of the 15th …, 2009 - dl.acm.org
Data analytics tools and frameworks abound, yet rapid deployment of analytics solutions that
deliver actionable insights from business data remains a challenge. The primary reason is …