Current research has questioned the wisdom in over-reliance on customer satisfaction (CS)
as the basis for achieving customer loyalty (CL) but rather emphasized the need for firms to …

Digital marketing uses digital technologies and media to achieve marketing goals. With the
advent of digital media, digital marketing strategies have gained a lot of importance among …

The healthcare system is a fundamental pillar for the economy of any country. One of its
main goals is to reach an adequate effectiveness of medical care so that certain levels of …

Purpose With the exigencies of health-care service quality to actualize sustainable socio-
economic and developmental aspirations, in both peripheral and core countries, this paper …

This study examines the origins, primary topics, scientific development, and future
possibilities of hospitality services in healthcare research. We used the R programming …

This study investigated the impact of service quality dimensions on customer satisfaction in
Ghana private hospitals. This study was conducted using the data from 562 consumers who …

A lot remains unexplored regarding the antecedents and outcomes of telemedicine
acceptance from health service marketing perspective. This study addresses this gap by …

The purpose of this study is to examine the impact of electronic banking service quality (SQ)
on customer satisfaction (CS) and customer loyalty (CL). It also sought to compare …

Este trabajo busca evaluar la incidencia de la calidad del servicio en la satisfacción de los
usuarios en las municipalidades de Costa Rica. El articulo contiene un análisis basado en …

Hospital's perceived service quality is a degree of discrepancy between patients'
perceptions and their expectations about hospitals services. The quality of services which is …