This research, aims to analyse the EFQM 2020 Model, supported by a literature review and
content analysis, to identify its theoretical foundations and the more relevant novelties …

Maintaining profitability measures while conducting business through environmentally and
socially sustainable operations is an optimization challenge for organizations globally and …

Quality Management is considered to be suitable as support for the integration of
sustainability considerations in areas such as product development. The purpose of this …

The importance given to sustainable development paved the way for the development of the
triple bottom line (TBL) concept. TBL is vital for the assessment of nations' economic …

Purpose In the past decade, various types of organizations all over the world have made
numerous efforts to include sustainability in the management systems. These efforts have …

Waiting time appears to be an unavoidable part of the service industry, particularly at the
airport, where you may encounter delays due to check-in, screening, and other activities …

Understanding the complexity of sustainability is crucial for the leadership of business
organizations, national governments, and non-governmental organizations. This second …

The use of business excellence models (BEM) has become popular in the last two decades,
and several companies have learned how to use them and gained from such models. More …

The objective of this research is to concurrently address two identified gaps. Firstly,
integrated management systems (IMS) are managed yet not measured and, secondly …

Current knowledge of benefits management is mostly limited to single organisations. This
paper investigates benefits management applicable to large university-industry …