In this paper, we develop a general framework to analyze the influence of system load on
service times in queueing systems. Our framework unifies previous results and ties them to …

Under established and known demands for their time, individuals are in general temporal
equilibrium. When exogeneous shocks alter those temporal demands, objective and …

With the rise of smartphones, social media, and various digital communication platforms,
multicommunicating (MC) has become prevalent, where individuals simultaneously engage …

The growing popularity of blockchain‐based cryptocurrencies is driven by the flexibility in
transaction fee offerings, among other factors. To achieve service‐level differentiation …

It is well known that the waiting time a customer experiences in a service system is
determined by the service processing time of preceding customers, among other factors. We …

Problem definition: Research in operations management has focused mainly on system-
level load, ignoring the fact that service agents and customers express a variety of emotions …

This paper investigates the impact of cumulative service encounters (CSE) on sales staff's
performance in retailing services. To assess the overall impact of CSE on store performance …

We consider the multitasking scheduling problem on unrelated parallel machines to
minimize the total weighted completion time. In this problem, each machine processes a set …

Sales compensation plans affect salespeople's prospecting activity and sales opportunity
coverage because they shape behavior in terms of how reps manage their territory and …

The nature of procrastination is usually analysed from the angle of the psychological
mechanism, in the aspects of demotivating factors; however, there are not many studies …