Voice assistants have emerged as a new form of technology that can identify human speech
and respond accordingly via synthesized voices and this family of technologies has helped …

Purpose The purpose of this paper is to examine customers' perceptions of digital banking
(DB), customer experience, satisfaction, loyalty and financial performance (FP) in UK banks …

Purpose This study aims to examine managers' perceptions of digital banking's (DB) effect
on customer experience and banks' financial performance. Design/methodology/approach …

Purpose–The present paper is an attempt to provide a holistic approach of the Greek
banking sector and how it operates. Design/methodology/approach–A survey was carried …

Top organizations know that the road to success runs through their customers. Hence in
today's world, the companies who do not provide value to their customers bring an …

This paper examines the relationship between satisfaction and customer loyalty and using
trust and commitment as interactions of this relationship. The study was conducted by taking …

Purpose The study is based on a hybrid model composed of accounting and business data
and is amongst the first to test the impact of corporate social responsibility (CSR) …

This study aims to understand the influence of relational benefits of Facebook brand/fan
page towards relationship commitment among Generation Y. Additionally, this study also …

Customer Loyalty has been realized as a significant aspect in the establishment and
maintenance of competitive edge in services sectors. Firm‟ s performance is positively …

The objective of present study is to investigate the consequences of relationship marketing
on customer loyalty. The study also investigates the moderating role of customer expertise …