Consumer sentiment analysis is a recent fad for social media-related applications such as
healthcare, crime, finance, travel, and in academia. Disentangling consumer perception to …

As online reviews play a decisive role in consumers' purchase decisions, e-commerce
platforms are using review systems strategically to obtain a competitive advantage …

Abstract Information overload often makes it difficult for consumers to identify helpful online
product reviews through the traditional “helpful votes” function; therefore, it has become …

This study focuses on consumers' processing of online reviews as an empowering
experience. We investigate how decision support information (ie, online reviews) can lead to …

Consumer recommendations of products and services are important performance indicators
for organizations to gain feedback on their offerings. Furthermore, they are important for …

Though artificial intelligence (AI) recommendation is a hot topic in recent marketing
research, previous research has shown a convergent tendency for aversion to AI …

Participants in online consumer review (OCR) communications are complete strangers.
There is barely any research that has examined the relationship established between these …

This study uses eye-tracking method to investigate consumers' online review search
behavior by suggesting that it needs to consider the type of product reviewed. A review …

This paper examines what influences trust in mobile social commerce environment. Drawing
on trust-based acceptance model (ie cognitive and emotional trust) and online review …

An overwhelming majority of previous works find longer product reviews to be more helpful
than short reviews. In this paper, we build upon information overload theory and propose …