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Service quality and price perception of service: Influence on word-of-mouth and revisit intention
CHS Liu, T Lee - Journal of Air Transport Management, 2016 - Elsevier
Drawing on an overarching framework of marketing theory, this study develops and tests an
integrated model of service quality that explicates the affective mechanisms through which …
integrated model of service quality that explicates the affective mechanisms through which …
Key determinants of passenger loyalty in the low-cost airline business
Given the intensive rivalry in the transport industry, passenger relationship management has
become a vital concern for the low-cost airline (LCA) sector. However, determinants of LCA …
become a vital concern for the low-cost airline (LCA) sector. However, determinants of LCA …
Dynamic relationship between air transport, economic growth and inbound tourism in Cambodia, Laos, Myanmar and Vietnam
Abstract Cambodia, Laos, Myanmar and Vietnam (the CLMV countries) in Mainland
Southeast Asia share a similar history in their political systems, development of their aviation …
Southeast Asia share a similar history in their political systems, development of their aviation …
Total delay impact study: a comprehensive assessment of the costs and impacts of flight delay in the United States
Flight delay is a serious and widespread problem in the United States. Increasing flight
delays place a significant strain on the US air travel system and cost airlines, passengers …
delays place a significant strain on the US air travel system and cost airlines, passengers …
[HTML][HTML] Airline price responses in the face of demand shocks: European lessons from the COVID-19 pandemic
We exploit the exogenous demand shock in the aviation sector that resulted from the spread
of the COVID-19 pandemic to investigate how airlines responded in terms of pricing …
of the COVID-19 pandemic to investigate how airlines responded in terms of pricing …
Should China further expand its high-speed rail network? Consider the low-cost carrier factor
K Wang, W ** companies competition and cooperation
In the maritime industry, the stakeholders comprising the port authorities, ship**
companies, and port operators often compete and collaborate within an ecological system …
companies, and port operators often compete and collaborate within an ecological system …