The interplay between post-crisis response strategy and pre-crisis corporate associations in the context of CSR crises

W Tao, B Song - Public Relations Review, 2020 - Elsevier
How should a company respond to a crisis that is related to its social responsibility by
capitalizing on consumers' existing corporate associations? To answer this question, the …

Employees' prosocial behavioral intentions through empowerment in CSR decision-making

W Tao, B Song, MA Ferguson, S Kochhar - Public Relations Review, 2018 - Elsevier
This study theorizes and empirically tests a conceptual framework to understand how a
company can better motivate its employees to carry out persistent prosocial behavior and …

Employees as information influencers of organization's CSR practices: The impacts of employee words on public perceptions of CSR

Y Lee, W Tao - Public Relations Review, 2020 - Elsevier
This study investigates the impact of employees' words about their organization's corporate
social responsibility (CSR) activities on external publics' attitudes and behaviors toward the …

The association spillover mechanism of CSR crises: evidence from the Uber case

ZF Chen, W Tao - Journal of public relations research, 2020 - Taylor & Francis
Drawing on insights from the corporate ability (CA) and corporate social responsibility (CSR)
associations framework, the associative network theory (ANT) of memory, and crisis …

The joint effect of corporate social irresponsibility and social responsibility on consumer outcomes

CA Yue, W Tao, MA Ferguson - European management journal, 2023 - Elsevier
The questions of when and what consumer outcomes corporate social responsibility (CSR)
and corporate social irresponsibility (CSI) would elicit when both are present in the same …

The joint effect of association-based corporate posting strategy and eWOM comment valence on social media

ZF Chen, C Hong, C Li - Internet research, 2017 - emerald.com
Purpose Consumers tend to form their perceptions about a company via two associations:
corporate ability (CA) that centers on expertise in producing quality products and corporate …

The impact of CSR and corporate ability on purchase intention in e-commerce websites: an examination across genders

AR Malekian, Y Jabarzadeh… - The International Review …, 2023 - Taylor & Francis
This study aims to investigate the impact of corporate social responsibility (CSR) and
corporate ability (CA) on customer purchase intention on e-commerce websites. Also, the …

CSR Communication Message Effects

H Rim, W Tao - The Routledge Handbook of Corporate Social …, 2022 - taylorfrancis.com
This chapter provides a comprehensive review of literature that examines the message
effects of CSR communication. Specifically, it discusses theoretical and methodological …

Silent ripples: negative CSR associations' impact in non-crisis situations

B Moon, CW Choi, E Kim - Corporate Communications: An …, 2024 - emerald.com
Purpose A total of 478 Americans participated in an online survey. Each participant was
asked to answer questions about a company randomly assigned from one of 36 companies …

Adoption of digital platforms by sponsoring organisations and NPOs for cause-related B2B marketing programs: a fsQCA exploration

V Amawate - Journal of Business & Industrial Marketing, 2024 - emerald.com
Purpose Cause-related B2B marketing programs involve sponsoring organisations working
with B2B suppliers with the help of non-profit organisations (NPOs) on practises relating to …