The increasing importance of integrated fulfillment concepts revitalizes bricks-and-mortar
stores and puts them at the center of retail operations. So-called omnichannel (OC) concepts …

The retail sector has gone through major changes over the past three decades. These
changes have been made possible by advances in information and communications …

To compete in today's omni-channel business context, it is essential for firms to co-ordinate
their activities across channels and across different stages of the customer journey and the …

A sales channel serves two primary functions: delivering information and products to
customers. Omnichannel retailing allows for the decoupling of these two functions as …

The integration of selling and fulfillment processes triggered by omni-channels is
transforming the retailer's operations management. In this context, there is a lack of research …

This study empirically examines the influence of after delivery services on customer
perception of satisfaction, trust, and repurchase intention. Data from 262 survey …

The unexpected emergence of the COVID-19 pandemic has changed how grocery shop**
is done. The grocery retail stores need to ensure hygiene, quality, and safety concerns in …

E-commerce has witnessed a steady growth with advances in digital technologies. However,
one of the challenges faced by online retail is its inability to provide customers with the …

Grocery retailers are in a dilemma. They often prioritize availability over other aspects due to
strong competition in this sector and the imperative of realizing sales. The target for many …

The ever-evolving omni-channel retail environment provides customers with a variety of
channels to select from when making purchases and returns. Despite the growing number of …