Although the evidence suggests that knowledge management (KM) is instrumental to
superior firm performance, research on the mechanisms that mediate this relationship is still …

This study aimed to identify the processes associated with knowledge management
implementation and develop a framework with different stages that combines these …

This paper is based on the premise that public officials in develo** countries lack the
necessary skills to implement Knowledge Management (KM) successfully, so a framework is …

Customer Relationship Management is the most vigorous tools in our era and is the
integration of trust, business and technology to gratify the requirements of the clients. CRM is …

Knowledge management has often been identified as an important challenge for sustained
organizational success and as a prerequisite for the productivity and flexibility of corporate …

Customer Relationship Management (CRM) is currently an important strategic tool used by
organizations to gain competitive advantages. However, since the implementation of a CRM …

In the wake of the worst pandemic since the turn of the century, knowledge management
strategy implementation has developed into a worldwide phenomenon. The tumultuous post …

This paper analyses the relationship between Public Administration, Knowledge
Management and Service Delivery and to understand if improved Knowledge Management …

The concept of Absorptive Capacity has been identified as an important tool for firms to
sustain, grow and compete in their markets. A few authors have adopted the concept in their …

Although Knowledge Management was introduced as a Key Performance Indicator (KPI) for
all senior management in South Africa 15 years ago, its implementation has been slow and …