Background The quality of the patient experience has become one of the key pillars of
service in the healthcare industry. Positive word-of-mouth, higher retention, and loyalty to …

Purpose Over the years, despite the best efforts to evaluate service quality through multiple
techniques, the connotation between service deliverance and consumer expectation …

Existing research in hospitality literature has studied hospitality vis-à-vis the host-guest
spectrum, focusing on either the practice of hospitality in different service encounters or …

The evolution of our lives has forced changes to the healthcare system and consequently
established healthcare marketing as an essential element of health services, including …

Background Patient satisfaction is a widely used indicator of assessing health care quality
and has been used by policymakers to consider the needs of patients when develo** …

Patient satisfaction with their experience during an emergency department (ED) visit is
affected both by the quality of the clinical care received and the process of care delivered …

The vulnerabilities of children are compounded by the impacts proceeding armed conflict,
but they are often not involved as citizens in peacebuilding efforts. Consequently, the …

Maturity Assessment strives for continuous improvement in hospitals. Maturity assessment
serves as one of valuable tools for hospitals to diagnose problems within their supply chain …

Well-being and health of aging population are becoming even greater challenges in the
world population growing in size and proportion of older persons. World Health Organization …

Objective: This study aims to identify, understand, and prioritize the influence of distinct
patient experience (PX) antecedents that have substantial evidence in sha** the patients' …