Purpose This study aims to empirically explore e-banking service quality and its impact on
the e-banking loyalty through a mediating impact of e-banking satisfaction. The account …

This study addresses customer experience management (CXM) in upscale restaurants.
Specifically, it examines restaurateurs' perceptions of customers' changing needs following …

Purpose This study explored the role of market mavens for young tourists and existential
authenticity for young tourist co-creation experience. It determines intentions to revisit and …

Purpose Among the digital age players, one of the fastest-growing digital channels is social
media. In the past few years, develo** nations' government entities and political parties …

Abstract Grounded in the Stimulus-Organism-Response (SOR) model, the current study
examines the direct and indirect impact of green advertisement as an external stimulus and …

Mobile phone communication has established itself as an essential element of people's
personal and working lives. Thus, it has become a significant connection for the most …

This study examines behaviors leading to the intention to post food photos on social media.
The embedded correlational mixed methods approach was used through two studies. The …

Purpose–This study aims to examine the effect of service quality on customer satisfaction
and the impact of customer satisfaction on customer loyalty among banking service users in …

Penelitian ini bertujuan memberikan kontribusi yang signifikan terhadap literatur pemasaran
perbankan dan menjelaskan bagaimana dimensi e-service quality dan e-trust digunakan …

This chapter defines the goals of banking 5.0 and its relationships with industrial and social
developments. Banking 5.0 is a powerful engine, and starting point of the customers' …