Purpose This study aims to provide a new overview and opportunities of blockchain (BCT),
financial technology (fintech) and knowledge management (KM) over the past ten years. Its …

In the modern era, the tourism sector has grown to be one of the dominant sectors globally
while technology continues to evolve. These facts have given birth to the “Smart Tourism” …

Purpose Building on recent smart hospitality systematic reviews and extensive literature
analyses, this paper aims to explore recent developments, themes and issues within smart …

Despite significant academic and managerial interest in big data, there is a dearth of
research on how big data impacts the long‐term firm performance. Reasons for this gap …

Purpose Dynamic, volatile, and time-sensitive industries, such as tourism, travel and
hospitality require agility and market intelligence to create value and achieve competitive …

Visual content analysis of tourist photos is an effective way to excavate tourist behavior and
explore tourists' cognition in the tourism destination. With the development of computer deep …

Customer segmentation via online reviews and ratings can assist different hotels, including
spa hotels, to better inform marketing strategy development and ensure optimal marketing …

Purpose Digitalization accelerates the need of tourism and hospitality ecosystems to reframe
business models in line with a data-driven orientation that can foster value creation and …

Digital transformation has completely changed the demand/offering interaction in the travel
industry, as well as largely affecting the customer journey. In this direction,“big social data” …

Digital transformation is imperative for companies wishing to remain competitive.
Undeniably, the integration of digital technologies has proven fundamental for enhancing …