Implementing strategy through an innovation project portfolio starts with project portfolio
formation. The routine of project portfolio formation is especially influential, as it includes …

Street-level workers are notoriously difficult to manage. Over the years, scholars have
highlighted the importance of social dynamics and informal and collective leadership in …

Street-level bureaucrats shape policy through using discretion in their interactions with
citizens and service users in delivering public services. Discretion allows street-level …

Although scholars and practitioners promote creative uses of discretion in the delivery of
public services, there is limited empirical research that explains through which activities …

A core idea of bureaucratic organizations is that rule‐following is a necessary precondition
to pursue the public interest. However, rules may sometimes become dysfunctional …

Understanding the effects of different sources of knowledge acquisition in public
organizations has become widely promoted for overcoming sociotechnical challenges …

Street-level resolutions are reached when street-level bureaucrats resolve disputes between
citizens and other state officials. However, little is known about the factors that influence the …

In this study, we aim to provide insight into the way in which frontline officials in teams
employ leadership behaviour aimed at creating public value. We conducted 29 in-depth …

Frontline workers bring different forms of knowledge to bear on decisions and actions. Even
so, knowledge has so far received limited attention in the street-level literature. This article …

Deliberation is ubiquitous in street-level work. Scholars and practitioners increasingly
promote it, as it has the potential to improve existing practices and procedures and provide …