Purpose Business Process Management (BPM) is key for successful organisational
management. However, BPM techniques are often criticized for their inability to deal with …

Purpose–Business process management (BPM) is an emerging research theme in
management. BPM lifecycles are models that systematize the steps and activities that should …

The world is blazing with change and digital innovation is fuelling the fire. Process
management can help channel the heat into useful work. Unfortunately, research on digital …

Purpose Business process management (BPM) has attracted much focus throughout the
years, yet there have been calls questioning the future of BPM. The purpose of this paper is …

Digital and agile companies widely use chatbots in the form of integrations into enterprise
messengers such as Slack and Microsoft Teams. However, there is a lack of empirical …

In recent years, process mining has emerged as the leading big data technology for
business process analysis. By extracting knowledge from event logs in information systems …

The traditional way of business process development is via creating a detailed model of a
business process in question, acquiring an IT-system to support it, and then implementing it …

In recent years, social technology has changed the ways people collaborate and
communicate. With the blurring boundaries between work and personal life, business …

Adoption of business process improvement strategies are now a concern of most
organisations. Organisations are still facing challenges and finding transient solutions to …

Abstract Business Process Management (BPM) needs to be adjusted quickly and flexibly to
cope with the dynamics of the business environment, so the demand for the incorporation of …