Notwithstanding the increasing researches on consumer behaviour, there is a dearth of
studies that have investigated the influence of customer satisfaction on customer trust …

Las fallas a las cuales tienen que hacer frente las empresas de servicios, repercuten sobre
la satisfacción del cliente los mismos que tienen que tomar decisiones, reclamar al …

The current research highlights the relationship between strategic agility as an influential
variable and strategic recovery as a responsive variable in a sample of hospitals. It aims to …

Penelitian ini bertujuan untuk: Mengetahui pengaruh keadilan prosedural terhadap
kepuasan pelanggan Tjampuhan Ubud. Mengetahui pengaruh keadilan interaksional …

The study examines the perception of fairness in cloud service and how it affects the level of
service recovery satisfaction and behavioral intentions. A structured questionnaire was used …

The research aims to explicit the role of Strategic Recovery of Service (SRS). It relies on how
organizations response to the failure of provided services and seeks to reduce the level of …

The purpose of the study was to explore the influence of entrepreneurial training on
government regulations and entrepreneurial orientation of small and medium enterprises in …

Intangible in nature are services when compared to goods as they cannot be touched,
carried or seen but felt as they lack physical evidence. Although service companies put in a …

The goal of service recovery is to address customer complaints, restore customer
satisfaction and prevent customer exits. A successful service recovery has a positive impact …

The main objective of this study is to measure the effectiveness of applying service recovery
strategies in Zain Iraq Telecommunications Company. The study aims to indicate the extent …