Rediscovering the use of chatbots in education: A systematic literature review

JQ Pérez, T Daradoumis… - Computer Applications in …, 2020 - Wiley Online Library
Chatbots have been around for years and have been used in many areas such as medicine
or commerce. Our focus is on the development and current uses of chatbots in the field of …

To chat or bot to chat: Ethical issues with using chatbots in mental health

S Coghlan, K Leins, S Sheldrick, M Cheong… - Digital …, 2023 - journals.sagepub.com
This paper presents a critical review of key ethical issues raised by the emergence of mental
health chatbots. Chatbots use varying degrees of artificial intelligence and are increasingly …

[HTML][HTML] Educational design principles of using AI chatbot that supports self-regulated learning in education: Goal setting, feedback, and personalization

DH Chang, MPC Lin, S Hajian, QQ Wang - Sustainability, 2023 - mdpi.com
The invention of ChatGPT and generative AI technologies presents educators with
significant challenges, as concerns arise regarding students potentially exploiting these …

Impacts of an AI-based chabot on college students' after-class review, academic performance, self-efficacy, learning attitude, and motivation

YF Lee, GJ Hwang, PY Chen - Educational technology research and …, 2022 - Springer
Review strategies after learning new knowledge are essential for students to consolidate the
key points, understand the subject content, analyze aspects of the learning topics, and …

[HTML][HTML] Educational AI chatbots for content and language integrated learning

K Mageira, D Pittou, A Papasalouros, K Kotis… - Applied Sciences, 2022 - mdpi.com
Using advanced artificial intelligence (AI) technology in learning environments is one of the
latest challenges for educators and education policymakers. Conversational AI brings new …

Revolutionizing generative pre-traineds: Insights and challenges in deploying ChatGPT and generative chatbots for FAQs

F Khennouche, Y Elmir, Y Himeur, N Djebari… - Expert Systems with …, 2024 - Elsevier
In the rapidly evolving domain of artificial intelligence, chatbots have emerged as a potent
tool for various applications ranging from e-commerce to healthcare. This research delves …

The design and implementation of xiaoice, an empathetic social chatbot

L Zhou, J Gao, D Li, HY Shum - Computational Linguistics, 2020 - direct.mit.edu
This article describes the development of Microsoft **aoIce, the most popular social chatbot
in the world. **aoIce is uniquely designed as an artifical intelligence companion with an …

Perceived conversational ability of task-based chatbots–Which conversational elements influence the success of text-based dialogues?

A Rese, P Tränkner - International Journal of Information Management, 2024 - Elsevier
The use of text-based chatbots offering individual support to customers has increased
steadily in recent years. However, thus far, research has focused on comparing text-based …

In bot we trust: A new methodology of chatbot performance measures

A Przegalinska, L Ciechanowski, A Stroz, P Gloor… - Business Horizons, 2019 - Elsevier
Chatbots are used frequently in business to facilitate various processes, particularly those
related to customer service and personalization. In this article, we propose novel methods of …

The acceptance of chatbots in an enterprise context–A survey study

F Brachten, T Kissmer, S Stieglitz - International Journal of Information …, 2021 - Elsevier
While Interactive systems such as Chatbots, are well known in personal environments with
technologies like “Apple's Siri” or the “Google's Assistant”, the acceptance of said …