Empowering leadership in hospitality and tourism management: a systematic literature review
Purpose This study aims to review the empirical studies on empowering leadership in
hospitality and tourism and proposes an associated research agenda. Design/methodology …
hospitality and tourism and proposes an associated research agenda. Design/methodology …
Missing link in the service profit chain: a meta-analytic review of the antecedents, consequences, and moderators of service climate.
Abstract Service climate captures employees' consensual perceptions of organizations'
emphasis on service quality. Although many studies have examined the foundation issues …
emphasis on service quality. Although many studies have examined the foundation issues …
Effects of tourism CSR on employee psychological capital in the COVID-19 crisis: from the perspective of conservation of resources theory
Y Mao, J He, AM Morrison… - Current Issues in …, 2021 - Taylor & Francis
The main purpose of this research was to illustrate how companies contributed to employee
psychological capital in tourism during the COVID-19 crisis based on the conservation of …
psychological capital in tourism during the COVID-19 crisis based on the conservation of …
Directive versus empowering leadership: A field experiment comparing impacts on task proficiency and proactivity
Using a field experiment in the United Arab Emirates, we compared the impacts of directive
and empowering leadership on customer-rated core task proficiency and proactive …
and empowering leadership on customer-rated core task proficiency and proactive …
Trust in organization as a moderator of the relationship between self‐efficacy and workplace outcomes: A social cognitive theory‐based examination
Drawing on a social cognitive theory perspective, we contend that an employee's trust in
oneself, or self‐efficacy, will interact with the individual's trust in the system, or trust in …
oneself, or self‐efficacy, will interact with the individual's trust in the system, or trust in …
Fueling the intrapreneurial spirit: A closer look at how spiritual leadership motivates employee intrapreneurial behaviors
This study enriches the hospitality literature by testing a theoretical model on the direct and
indirect (via psychological empowerment) relationships between spiritual leadership and …
indirect (via psychological empowerment) relationships between spiritual leadership and …
Back-translation practices in organizational research: Avoiding loss in translation.
As organizational research continues to globalize, scholars increasingly must translate
established scales into languages other than those in which the scales were originally …
established scales into languages other than those in which the scales were originally …
Multiple pathways linking environmental knowledge and awareness to employees' green behavior
Purpose The purpose of the present research is to investigate the impact of environmental
knowledge and awareness on green behavior with respect to behavioral intentions …
knowledge and awareness on green behavior with respect to behavioral intentions …
The impact of exploitative leadership on hospitality employees' proactive customer service performance: A self-determination perspective
Purpose Based on self-determination theory, this research paper aims to explore the
implication of exploitative leadership for hospitality employees' proactive customer service …
implication of exploitative leadership for hospitality employees' proactive customer service …
A workplace-driven model on the formation of OCB-C: perspectives of social exchange theory and agency theory
Purpose Different from the previous organizational citizenship behavior (OCB) literature, this
study aims to propose an OCB-O (organizational citizenship behavior toward organizations) …
study aims to propose an OCB-O (organizational citizenship behavior toward organizations) …