Purpose This study conducts a systematic literature review of e-tail product returns research.
E-tail product returns are essentially acquisition of products that have been sold through …

This study proposes and empirically tests a contextualized model for investigating
repurchase intentions of e-commerce consumers as well as their word-of-mouth (WOM) …

Consumer satisfaction in e-commerce directly depends on logistical services. There is a
constant dilemma in which logistical service dimensions affect consumers' product …

Purpose The purpose of this paper is to examine e-service quality (E-SQ) of online shop**
in Pakistan using “ES-QUAL scale.” Moreover, in this study, the relationship of E-SQ with e …

This paper empirically examines the mediating role of shop** satisfaction between
electronic logistics service quality (e-LSQ) and repurchase intention. Further, this paper …

Purpose The purpose of this paper is to bridge together seemingly disparate yet
interconnected paradigmatic antecedents of e-tailing and servicescape, ie, product …

The study focuses on comparative effectiveness of two e-tail servicescape dimensions, eg,
product assortment and order fulfillment on consumers' online purchase intentions for …

With the development of online shop** and the demand for automated packaging
systems, we propose an Internet of Things (IoT)-based automated e-fulfillment packaging …

Purpose–The purpose of this study is to describe and analyze the factors of online customer
experience and test their effect on satisfaction in an online clothing retailing context …

The unprecedented growth in e-commerce has brought forward a new paradigm in
consumer behaviour and the strategic approach businesses take in reaching and retaining …