Purpose The purpose of this paper is to determine the state-of-the-art in research on process
owners, a key role within business process management and process governance, and thus …

Abstract 'Business Process Standardization'(BPS) is a practice intended to achieve
consistency across underlying organizational processes, in support of service-delivery …

Researchers in the field of operations management (OM) have long advocated fact-based
decision-making. The use of business intelligence (BI) systems represents a great …

Purpose The purpose of this paper is to investigate the status of lean manufacturing in
Indian automotive sector, component manufacturing industries in terms of lean adoption …

In an environment of intense globalization and digitalization, business organizations are
increasingly faced with various challenges such as rising costs, strong competition, rapidly …

A key requirement for service providers is to define, manage and deliver Information
Technology (IT) services to effectively support business goals and customer needs. Several …

Research on the Information Technology Infrastructure Library (ITIL) lacks appropriate
theories and models that capture the distinct characteristics and implications of the ITIL …

This paper proposes a constructivist methodology of business process management to aid
managers to generate understanding of the environment of their organization and to build …

We review existing work on synergies between information systems (IS) and quality
management systems (QMS) and propose avenues to advance them further, leading to a …

Value-Stream map** (VSM) is a helpful tool to identify waste and improvement areas. It
has emerged as a preferred way to support and implement the lean approach. While lean …