Continuous intention usage of artificial intelligence enabled digital banks: a review of...

Study of AI-enabled chatbots driving customer experience and intention to recommend

P Bhatnagr, A Rajesh, R Misra - International Journal of System Assurance …, 2024 - Springer
This study examines the impact of conversational AI banking chatbots on enhancing Online
Customer Experience (OCE) and influencing customers' intention to recommend (ITR) …
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[PDF][PDF] FACTORS INFLUENCING CONTINUATION INTENTION OF MOBILE BANKING USAGE: EXTENDING EXPECTANCY CONFIRMATION MODEL (ECM) AND …

R Rokhimah, S Suhermin - International Conference of …, 2024 - ojsicobuss.stiesia.ac.id
This study aims to identify factors that influence continuance intention to use mobile banking
by extending the Expectancy Confirmation Model (ECM) and integrating Artificial …
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[PDF] upnjatim.ac.id

The Effect Of Artificial Intelligence On Loyalty Intention In Banking Services In Indonesia

SM Sari, Y Masnita - Tekmapro, 2025 - tekmapro.upnjatim.ac.id
This research was carried out with the aim of testing and analyzing the influence of
perceived artificial intelligence on perceived Anthropomorphism, Interaction Quality …
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