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The state of the heart: Emotional labor as emotion regulation reviewed and revised.
Emotional labor has been an area of burgeoning research interest in occupational health
psychology in recent years. Emotional labor was conceptualized in the early 1980s by …
psychology in recent years. Emotional labor was conceptualized in the early 1980s by …
Emotional labor and burnout: A review of the literature
DY Jeung, C Kim, SJ Chang - Yonsei medical journal, 2018 - synapse.koreamed.org
This literature review was conducted to investigate the association between emotional labor
and burnout and to explore the role of personality in this relationship. The results of this …
and burnout and to explore the role of personality in this relationship. The results of this …
[KNYGA][B] Playing to the crowd: Musicians, audiences, and the intimate work of connection
NK Baym - 2018 - library.oapen.org
Explains what happened to music—for both artists and fans—when music went online.
Playing to the Crowd explores and explains how the rise of digital communication platforms …
Playing to the Crowd explores and explains how the rise of digital communication platforms …
Emotion regulation: Current status and future prospects
JJ Gross - Psychological inquiry, 2015 - Taylor & Francis
One of the fastest growing areas within psychology is the field of emotion regulation.
However, enthusiasm for this topic continues to outstrip conceptual clarity, and there …
However, enthusiasm for this topic continues to outstrip conceptual clarity, and there …
The sociology of emotions: Four decades of progress
E Bericat - Current sociology, 2016 - journals.sagepub.com
The emotions that human beings experience play a fundamental role in all social
phenomena. As a result, sociology needs to incorporate the analysis of affective structures …
phenomena. As a result, sociology needs to incorporate the analysis of affective structures …
Emotional labor at a crossroads: Where do we go from here?
Three decades after its introduction as a concept, emotional labor—regulating emotions as
part of the work role—is fully on the map in organizational behavior and organizational …
part of the work role—is fully on the map in organizational behavior and organizational …
[KNYGA][B] The interpersonal dynamics of emotion
GA Van Kleef - 2016 - books.google.com
Emotions are an elemental part of life-they imbue our existence with meaning and purpose,
and influence how we engage with the world around us. But we do not just feel our own …
and influence how we engage with the world around us. But we do not just feel our own …
The bright side of emotional labor
RH Humphrey, BE Ashforth… - Journal of organizational …, 2015 - Wiley Online Library
Emotional labor (expressing emotions as part of one's job duties, as in “service with a smile”)
can be beneficial for employees, organizations, and customers. Meta‐analytical summaries …
can be beneficial for employees, organizations, and customers. Meta‐analytical summaries …
Integrating emotions and affect in theories of management
NM Ashkanasy, RH Humphrey… - Academy of Management …, 2017 - journals.aom.org
Scholars have studied emotions and affect in organizational settings for over twenty years,
providing numerous insights into how organizations and the people who work in them …
providing numerous insights into how organizations and the people who work in them …
Customer mistreatment, employee health, and job performance: Cognitive rumination and social sharing as mediating mechanisms
The current study examined employee outcomes associated with customer mistreatment,
conceptualizing customer mistreatment as signaling failure regarding employees' pursuit of …
conceptualizing customer mistreatment as signaling failure regarding employees' pursuit of …