Workforce flexibility is the management of organizational labor capacities and capabilities in
operational environments using a broad and diffuse set of tools and approaches to mitigate …

One of the most effective ways of minimizing supply/demand mismatch costs, with little
increase in operational costs, is to deploy valuable resources in a flexible and timely manner …

This paper outlines approaches for assessing and classifying manufacturing and service
operations in terms of their suitability for use of cross-trained (flexible) workers. We refer to …

To gain insight into the potential logistical benefits of worker cross-training and agile
workforce policies, we study simple models of serial production systems with flexible servers …

This study examines the impact of faultlines within teams on cohesion and conflicts.
Faultlines concern the attributes of several team members simultaneously and mirror the …

Multiskilling is a workforce strategy that has been shown to reduce indirect labor costs,
improve productivity, and reduce turnover. A multiskilled workforce is one in which the …

This paper addresses a multi-skilled extension of the resource-constrained project
scheduling problem (RCPSP). Although a handful of papers dealt with the multi-skilled …

Responding to the demand by researchers and practitioners for a comprehensive reference,
Handbook of Industrial and Systems Engineering offers full and easy access to a wide range …

Nursing managers are faced with rising turnover and shortages of qualified nursing staff. At
the same time they are under increased pressure to simultaneously increase patient care …

The concept of chaining, or in more general terms, sparse process structure, has been
extremely influential in the process flexibility area, with many large automakers already …