Integration of IPA and QFD to assess the service quality and to identify after sales service strategies to improve customer satisfaction–a case study
S Murali, S Pugazhendhi… - Production Planning & …, 2016 - Taylor & Francis
Customer satisfaction is considered very essential nowadays as it shows how firms are
dedicated to afford quality products or services to their customers. Retaining the existing …
dedicated to afford quality products or services to their customers. Retaining the existing …
An analysis for service quality enhancement in electricity utility sector of India by SEM
S Satapathy - Benchmarking: An International Journal, 2014 - emerald.com
An analysis for service quality enhancement in electricity utility sector of India by SEM | Emerald
Insight Books and journals Case studies Expert Briefings Open Access Publish with us …
Insight Books and journals Case studies Expert Briefings Open Access Publish with us …
The application of quality function deployment to improve the teaching techniques in higher education
Quality function deployment (QFD) is a management tool which is used in identifying
customers' need and to provide those requirements to them with quality consciousness. This …
customers' need and to provide those requirements to them with quality consciousness. This …
Six sigma project selection via quality function deployment
Six Sigma is one of the most widely used methodologies in many organisations for
improving the quality of process/product to enhance customer satisfaction and company …
improving the quality of process/product to enhance customer satisfaction and company …
[PDF][PDF] A framework for implementing quality function deployment (qfd) for utility services
This Survival of organizations has become necessary with fulfilling the needs of the
customers. Quality function deployment (QFD) is an efficient tool to prioritize customer …
customers. Quality function deployment (QFD) is an efficient tool to prioritize customer …
Ten years of the International Journal of Quality and Innovation
WM Lim - International Journal of Quality and Innovation, 2019 - inderscienceonline.com
The commemorative review reflects on the contributions and progress of the International
Journal of Quality and Innovation (IJQI) over the past ten years since its inception in 2009 …
Journal of Quality and Innovation (IJQI) over the past ten years since its inception in 2009 …
The effects of lean thinking on service workers value productivity: a conceptual framework
A Jaaron, C Backhouse - International Journal of Quality …, 2012 - inderscienceonline.com
The purpose of this paper is to present a conceptual framework for leveraging value
productivity of support service workers through the application of lean thinking concepts to …
productivity of support service workers through the application of lean thinking concepts to …
[PDF][PDF] Quality function deployment for service: A case study of enhancing the planning statement of a utility company
R Al-Aomar, H Al-Meer - International Journal of Advanced …, 2012 - repository.adu.ac.ae
Throughout the years, the Quality Function Deployment (QFD) method has significantly
developed and was widely implemented for develo** products and services in both …
developed and was widely implemented for develo** products and services in both …
Service quality evaluation in electricity utility industry: an empirical study in India
As electric utilities operate in a rapidly changing market, the role of the customer becomes
important to provide quality service. Growing competition between utilities, changing …
important to provide quality service. Growing competition between utilities, changing …
ENHANCING SERVICE EFFICIENCY IN UTILITY ORGANIZATIONS THROUGH QUALITY FUNCTION DEPLOYMENT
Abstract Quality Function Deployment (QFD) is a powerful approach for establishing a strong
relationship between a product or service and customer needs. It focuses on capturing the …
relationship between a product or service and customer needs. It focuses on capturing the …