Purpose–The purpose of this paper is to propose a conceptual model for understanding the
impact of organisational culture on knowledge management processes and their link with …

This paper aims to figure out the potential impact of Big Data (BD) on Critical Success
Factors (CSFs) of Customer Relationship Management (CRM). In fact, while some authors …

" Carefully distinguishing between big data and open data, and exploring various data
infrastructures, Kitchin vividly illustrates how the data landscape is rapidly changing and …

The proliferation of the Internet and other technological innovations has transformed the
structure of the tourism industry as well as affected how tourism destinations are perceived …

Our world is becoming ever more data-driven, transforming how business is conducted,
governance enacted, and knowledge produced. Yet, the nature of data and the scope and …

This study aims to investigate the intersection between organizational learning (OL) and
knowledge management (KM) in the tourism and hospitality sector by conducting a …

An analysis of the ways that software creates new spatialities in everyday life, from
supermarket checkout lines to airline flight paths. After little more than half a century since its …

ABSTRACT Customer Relationship Management (CRM) can bring many benefits to the
hotel business, though there are some associated challenges. Such challenges often bring …

Client knowledge remains a key strategic point in hospitality management. However, the
role that can be played by large amounts of available information in the Customer …

The current study aims to investigate the factors that affect a hotels' decision to adopt digital
technologies. Our theoretical grounding builds on the Technology–Organization …