In this review, we examine the impact of two key factors of consumer empowerment–choice
freedom and expansion of information--on the choice difficulty consumers experience in …

We examine the effect of managerial response on consumer voice in a dynamic quality
environment. We argue that the consumer is motivated to write reviews not only because …

High capital value goods that are purchased only after long and careful consideration, such
as a car, truck, appliance (called high-involvement products) are increasingly being …

Online reviews suffer from self-selection biases. One of these is under-reporting bias: those
who have an extreme experience, either positive or negative, are more likely to review a …

España ha centrado la mejora de la competitividad de sus destinos turísticos en la calidad
del servicio, desarrollado a través de la marca «Q de calidad turística». En este trabajo, se …

As big urban data usage expands in the social sciences, there remain real concerns about
fidelity to on the ground conditions. In this paper, we examine the correspondence between …

Recreational scuba diving began in the mid-1940s as safe and reliable equipment became
commercially available, providing greater access to the marine environment (Dimmock …

Abstract Environmental Education Environmental Health and Protection Environmental
Sciences Natural Resources and Conservation Natural Resources Management and Policy …

The internet and online platforms have expanded the range of products accessible to
consumers, yet searching and evaluating all options is costly. Online intermediaries often …

In Part I of this dissertation I study executive compensation contracts that reward managers
based on revenue in addition to profit. I find that the cost of incentive provision is higher …