A study on factors affecting service quality and loyalty intention in mobile banking
Mobile banking (MB) is one of the most recent innovations for financial sectors which could
have practical value to both users and banks. This study aims to explore the dimensions …
have practical value to both users and banks. This study aims to explore the dimensions …
The influence of service quality on customer satisfaction and loyalty in B2B technology service industry
PL Huang, BCY Lee, CC Chen - Total Quality Management & …, 2019 - Taylor & Francis
The main purpose of this study is to explore how service quality and brand awareness
influence customer satisfaction and loyalty in the business-to-business (B2B) technology …
influence customer satisfaction and loyalty in the business-to-business (B2B) technology …
Exploring Citizen's Satisfaction with the Infrastructure of Services at a Local Seaport in Ternate, North Maluku
J Fahri - Journal of Indonesian Economy and Business, 2022 - journal.ugm.ac.id
Main objective: This research aims to explore the aspects of citizen satisfaction with basic
government infrastructures, using a specific seaport as the site for the research. Background …
government infrastructures, using a specific seaport as the site for the research. Background …
Impact of loading and unloading productivity on service user satisfaction
This study is aimed at analyzing the effect of port service performance, occupational safety,
and health, and work safety on loading and unloading productivity and its impact on service …
and health, and work safety on loading and unloading productivity and its impact on service …
Managing customer experience dimensions in B2B express delivery services for better customer satisfaction: a PLS-SEM illustration
Purpose This article aims to open the black box of the relationship between customer
experience and customer satisfaction. The authors also take a fine-grained approach to the …
experience and customer satisfaction. The authors also take a fine-grained approach to the …
Service quality and after-sales service on IoT-based car user satisfaction and repeat purchases services in Indonesia
This study aims to determine the effect of service quality and after-sales service on the
customer satisfaction of car users using IoT (Internet of Things) technology provided with …
customer satisfaction of car users using IoT (Internet of Things) technology provided with …
New framework of port logistics in the post-COVID-19 period with 6th-generation ports (6GP) model
Since the outbreak of COVID-19, its impacts on the maritime transportation and logistics field
have been multi-dimensional. In addition to the green ship** corridor proposed by the …
have been multi-dimensional. In addition to the green ship** corridor proposed by the …
[HTML][HTML] A comparative analysis of service quality among ECOWAS seaports
D Sakyi - Transportation Research Interdisciplinary Perspectives, 2020 - Elsevier
Customers' expectations and perceptions about service quality continue to remain essential
for the growth and survival of firms. In the case of seaports, these expectations and …
for the growth and survival of firms. In the case of seaports, these expectations and …
A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry: an emerging economy case
Purpose There is a growing trend in online shop** in develo** and underdeveloped
economies. Measuring web retail service quality is vital to enhance and retain online …
economies. Measuring web retail service quality is vital to enhance and retain online …
Satisfaction and loyalty in B2B relationships in the freight forwarding industry: Adding perceived value and service quality into equation
This paper focuses on analysing the determinants of satisfaction (service quality, perceived
value), as well as its possible influence on customer loyalty of freight forwarders to freight …
value), as well as its possible influence on customer loyalty of freight forwarders to freight …