Given the growing importance of service supply chain management (SSCM) in operations,
we review a selection of papers in the operations research and the management science …

Telephone call centers are an integral part of many businesses, and their economic role is
significant and growing. They are also fascinating sociotechnical systems in which the …

Game theory has become an essential tool in the analysis of supply chains with multiple
agents, often with conflicting objectives. This chapter surveys the applications of game …

This article analyzes the effect of competition on a supermarket firm's incentive to provide
product quality. In the supermarket industry, product availability is an important measure of …

We study a manufacturer's problem of managing his direct online sales channel together
with an independently owned bricks-and-mortar retail channel, when the channels compete …

Scale economies are commonplace in operations, yet because of analytical challenges,
relatively little is known about how firms should compete in their presence. This paper …

There is now an extensive theoretical literature investigating optimal inventory policies for
retailers. Yet several recent reviews have recognized that these models are rarely applied in …

With supply chains distributed across global markets, ocean container transport now is a
critical element of any such supply chain. We identify key characteristics of ocean container …

We present a reproducible, objective review of research trends using text mining and
citations of papers published in Manufacturing & Service Operations Management during its …

We consider a market with two competing supply chains, each consisting of one wholesaler
and one retailer. We assume that the business environment forces supply chains to charge …