Purpose The increasing number of banks in the Ghanaian banking industry has brought
about intense competition in the industry. The purpose of this paper is, therefore, to examine …

Customer loyalty plays a crucial role in firm's performance. Over the last three decades the
antecedents of customer loyalty in the service sector have attracted great interest by …

This manuscript purports to assess the determinants of service quality and their implications
for continuance intention of usage of mobile banking. Our research model investigates the …

Customers' expectations are ever growing and ever changing hence service providers have
to find ways of inventing, develo** and providing new and better service offers, better …

Understanding complaining behaviour in Indian credit card industry was the objective of this
research. A foreign bank operating in India had collected customer complaint data in a …

In Singapore, service sectors are dominated by SMEs. This study set out to investigate
customer satisfaction as a critical factor in SME survival and indeed in hel** to maintain …

Þegar fyrirtæki vilja koma árangursríku markaðsefni áleiðis til markhópa sinna er gagnlegt
að vita sem mest um þá hópa, þarfir þeirra og óskir. Persónuleiki einstaklinga er tiltölulega …

This study examined the requirements of quality service initiatives and customer retention of
four-star hotels in Port Harcourt, Nigeria. The study adopted descriptive research design to …

Understanding the differences in various types of consumers groups to the complaint
resolution process in a banking services industry was the objective of this research. The …

This research analyzes the model of the factors that influence consumer loyalty for furniture
and carving handicraft products to find beneficial results in formulating appropriate …