Healthcare service quality: a systematic review based on PRISMA guidelines
Purpose The primary objective of this study is to conduct a comprehensive literature review
focused on the concept of service quality within the healthcare sector. This research aims to …
focused on the concept of service quality within the healthcare sector. This research aims to …
Total quality management tools and techniques for improving service quality and client satisfaction in the healthcare environment: A qualitative systematic review
D Grossu-Leibovica, H Kalkis - Management Science Letters, 2023 - m.growingscience.com
This study aims to analyse the total quality management tools for improving service quality
and client satisfaction in healthcare settings through a systematic qualitative review. Data …
and client satisfaction in healthcare settings through a systematic qualitative review. Data …
The relationship among service quality, patient satisfaction and patient loyalty: case study in Jordan Mafraq hospital
This study aimed to investigate the impact of perceived health care service quality on patient
satisfaction and patient loyalty in mafraq governmental hospital. A survey was conducted to …
satisfaction and patient loyalty in mafraq governmental hospital. A survey was conducted to …
BPJS Patients Satisfaction Analysis Towards Service Quality of Public Health Center in Surabaya
D Darmawan, F Issalillah, RK Khayru… - Media Kesehatan …, 2022 - journal.unhas.ac.id
Surabaya is a growing city and actively develope basic service innovations through Public
Health Center (PHC) such as implementing E-Health services, BPJS p-care, including …
Health Center (PHC) such as implementing E-Health services, BPJS p-care, including …
[PDF][PDF] Develo** and validating the measurement model for financial literacy construct using confirmatory factor analysis
Purpose of the study: This study aims to develop and validate the instruments measuring
financial Literacy construct. Methodology: The pilot study randomly sampled some 100 …
financial Literacy construct. Methodology: The pilot study randomly sampled some 100 …
Hospital Quality Service and Patient Satisfaction: How The Role of Service Excellent and Service Quality?
D Novitasari - Journal of Information Systems and Management …, 2022 - jisma.org
The purpose of this study was to analyze Relationship between Service Excellent and
Quality Service, Relationship between Service Excellent and Patient Satisfaction …
Quality Service, Relationship between Service Excellent and Patient Satisfaction …
Impact of financial behaviour on financial well-being: evidence among young adults in Malaysia
The high cost of living and prolonged lockdowns due to the COVID-19 pandemic made the
financial well-being of individuals vulnerable, especially young adults. This paper examines …
financial well-being of individuals vulnerable, especially young adults. This paper examines …
Effect of relationship marketing on hospital loyalty: the mediating role of patient satisfaction
Purpose This study aims to reveal the mediating role of patient satisfaction on the impact of
relationship marketing on hospital loyalty. Design/methodology/approach The scale …
relationship marketing on hospital loyalty. Design/methodology/approach The scale …
Knowledge-sharing practices in higher educational institutes of Islamabad, Pakistan: an empirical study based on theory of planned behavior
Purpose Knowledge hoarding is an emerging issue among multiracial employees engaged
in public sector higher educational institutes (HEIs) of Islamabad, Pakistan. By considering …
in public sector higher educational institutes (HEIs) of Islamabad, Pakistan. By considering …
[PDF][PDF] Impact of service quality on customer satisfaction in Ghana hospitals: A PLS-SEM approach
This study investigated the impact of service quality dimensions on customer satisfaction in
Ghana private hospitals. This study was conducted using the data from 562 consumers who …
Ghana private hospitals. This study was conducted using the data from 562 consumers who …