Since their inception more than 15 years ago, social media have become a vibrant research
topic in business and economics research. This article presents an integrative literature …

The ever-changing market demand accelerates the iterative upgrading of new energy
vehicles, making understanding user requirements crucial for optimizing product strategies …

Purpose This study aims to identify which determinants are responsible for impacting the
user experience of three peer-to-peer (P2P) payment services in the Spanish market …

Purpose This study explores the intricate relationship between social media communication,
consumer attitude and purchase intention within the context of lifestyle category products …

Social Media (SM) users have many reasons to hate the technology (ie, fake news,
cyberbullying) and thus, discontinue its use. Yet, billions of people use SM daily and cannot …

Previous research has identified various organisational factors that influence the use of
Enterprise Social Media (ESM) applications in companies, as well as the outcomes of ESM …

This study investigated users' health misinformation dissemination behaviors from the
perspective of tweets-comments consistency. Specifically, we proposed a model that …

Social media platforms are increasingly used during disasters. In the United States, users
often consider these platforms to be reliable news sources and they believe first responders …

Purpose Users frequently target rival brands through direct criticism or indirect customer
insults, yet the impact of such attacks on brand advocacy remains unexplored. The purpose …

Firms increasingly rely on the third-party platforms to manage customer complaints. In this
article, we explore the impact of complaints on firms' idiosyncratic risk by considering both …