[HTML][HTML] Patient complaints in healthcare systems: a systematic review and coding taxonomy
Background Patient complaints have been identified as a valuable resource for monitoring
and improving patient safety. This article critically reviews the literature on patient …
and improving patient safety. This article critically reviews the literature on patient …
Learning from complaints in healthcare: a realist review of academic literature, policy evidence and front-line insights
Introduction A global rise in patient complaints has been accompanied by growing research
to effectively analyse complaints for safer, more patient-centric care. Most patients and …
to effectively analyse complaints for safer, more patient-centric care. Most patients and …
Patient involvement in patient safety: How willing are patients to participate?
Background Despite growing recognition internationally that patients can help to promote
their own safety, little evidence exists on how willing patients are to take on an active role …
their own safety, little evidence exists on how willing patients are to take on an active role …
Patients' complaints regarding healthcare encounters and communication
Aim To explore patient‐reported complaints regarding communication and healthcare
encounters and how these were responded to by healthcare professionals. Design A …
encounters and how these were responded to by healthcare professionals. Design A …
[HTML][HTML] Translating knowledge into practice for communication skills training for health care professionals
J Ammentorp, M Chiswell, P Martin - Patient Education and Counseling, 2022 - Elsevier
Despite the evidence that person-centred communication underpins all that we do in our
interactions with patients, caregivers and team members, the knowledge about the …
interactions with patients, caregivers and team members, the knowledge about the …
Republished original viewpoint: Complaints, shame and defensive medicine
W Cunningham, H Wilson - Postgraduate medical journal, 2011 - academic.oup.com
While the complaints process is intended to improve healthcare, some doctors appear to
practise defensive medicine after receiving a complaint. This response occurs in countries …
practise defensive medicine after receiving a complaint. This response occurs in countries …
[HTML][HTML] Pregnant women's perception and attitudes toward modern and traditional midwives and the perceptional impact on health seeking behaviour and status in …
This qualitative study was conducted in some selected rural communities within the Birim
South District between March to June 2017 with the main aim of teasing out insights into …
South District between March to June 2017 with the main aim of teasing out insights into …
The influence of doctor-patient and midwife-patient relationship in quality care perception of Italian pregnant women: An exploratory study
Background The study focuses on the perceived nature/technique opposition in pregnancy
and delivery emerging from gynaecologist/midwife/pregnant woman relationships. We …
and delivery emerging from gynaecologist/midwife/pregnant woman relationships. We …
An exploratory study of complaints handling and nature
SY Hsieh - International journal of nursing practice, 2012 - Wiley Online Library
Different countries have different complaints handling systems. This study reveals general
pathways to handling complaints that provide an overview at the case hospital as well as a …
pathways to handling complaints that provide an overview at the case hospital as well as a …
Comparing the outcome of two different procedures to handle complaints from a patient's perspective
AIM OF THE STUDY: To assess differences in patient satisfaction between a complaints
procedure designed towards the needs of complainants (referred to here as the 'Committee') …
procedure designed towards the needs of complainants (referred to here as the 'Committee') …