Understanding quality factors of electronic health service in an emerging economy

M Al-Emran, S Islam, A Harun - Quality Management Journal, 2022 - Taylor & Francis
In the context of an emerging economy, this research investigates consumers' experiences
with electronic health service systems and their impact on satisfaction and future usage …

E-service quality: A study of online hotel booking Websites in Hong Kong

CKM Chow - Asian Journal of Economics, Business and …, 2017 - repository.cihe.edu.hk
This paper aimed to examine how web design, responsiveness, reliability, enjoyment, ease
of use, security, and customization influence e-service quality of online hotel booking …

[CITATION][C] E-ServQual on E-Trust, E-Satisfaction and Online Repurchase Intention

KS Rahayu - Review of International Geographical Education Online, 2021