Abstract The Integrated Management System (IMS) seems to be a suitable strategy to
manage multiple systems that have to meet the needs and expectations of various …

The current drive towards sustainability are putting pressure on organizations worldwide to
implement procedures to manage the elements of sustainability for an organisation that …

Purpose This study aims to examine the joint effect of entrepreneurial orientation (EO),
market orientation (MO), total quality management (TQM) and organisational performance in …

The aim of this paper is to explore the role of Quality Management (QM) theory and practice
using a contingency theory perspective. The study is grounded in the role of QM in …

Purpose The purpose of this paper is to investigate the structural relationships between total
quality management (TQM) and employee satisfaction and hotel performance …

The objective of this research is to concurrently address two identified gaps. Firstly,
integrated management systems (IMS) are managed yet not measured and, secondly …

Purpose Literature identifies the key relevance of human resource management (HRM) in
the creation of an organisational performance measurement and management system …

This article investigates the influence of organisation size on the effective implementation of
performance measurement systems (PMSs). Contingency theory suggests that size effects …

The purpose of this study is to characterise the environmental management systems (EMS)
certification process (International Organization for Standardization (ISO) 14001) in …

Recently, the integration of management systems has become an increasingly important
mechanism adopted by organisations, as it represents an alternative to operating with …