Creating product ecosystems has been one of the strategic ways to enhance user
experience and business advantages. Among many, customer needs analysis for product …

Lead users play a vital role in next generation product development, as they help designers
discover relevant product feature preferences months or even years before they are desired …

Empathic design highlights the relevance of understanding users and their circumstances in
order to obtain good design outcomes. However, theory-based quantitative methods, which …

Extreme-users who experience physical, sensory or cognitive challenges can help identify
latent needs across a majority of the general population users. Identifying these latent needs …

Highlights•A design tool, DHSfX, has been proposed for assistive product concept
generation.•A DHSfX consists of design heuristics for accomplishing a specific design goal …

This paper examines the “reverse innovation” of the leveraged freedom chair (LFC), a high-
performance, low-cost, off-road wheelchair originally designed for develo** countries. A …

The success of design needfinding is largely dependent on how well designers understand
their users. It is further claimed that user understanding and designers' capacity to adopt …

A growing body of research suggests that to uncover key needs and create successful
designs, designers must holistically and empathically understand end-users. However …

Online communities, where lead users openly share their experiences and knowledge on
product and technology in the form of a post, have become a fruitful source of innovation …

Past work has demonstrated that simulating an extraordinary user scenario could have an
impact on increasing designer empathy and creativity. It is likely, however, that an …