This paper demonstrates that the context within which performance measurement is used is
changing. The key questions posed are: Is performance measurement ready for the …

Purpose–This paper aims to identify the state of the art of performance measurement and
management in humanitarian supply chains; to categorize performance measurement …

In an effort to improve operational efficiency, healthcare services around the world have
adopted process improvement methodologies from the manufacturing sector, such as Lean …

Abstract 'Lean'has become a popular approach to public service reform. In the current era of
reduced public spending, it promises to maintain service productivity, improve utilisation and …

Purpose–The purpose of this paper is to compare performance measurement in the
humanitarian relief chain with performance measurement in the commercial supply chain …

Purpose The purpose of this paper is to review the existing literature on supply chain
performance measures and metrics (PMMs). It provides a critical evaluation of 234 articles …

Complexity negatively impacts the process of continually improving performance
management systems (PMSs). The extant PMS literature considers complexity to be a result …

Purpose–Nonprofit performance measurement is receiving increasing academic and
practitioner attention, but the design of nonprofit measurement systems has received limited …

There is growing research interest in emergency logistics within the operations research
(OR) community. Different from normal business operations, emergency response for large …

This article draws on service operations and Lean management in considering the
relationship between internal service processes and customer service in public sector …