Fake online reviews in e-commerce significantly affect online consumers, merchants, and,
as a result, market efficiency. Despite scholarly efforts to examine fake reviews, there still …

The objective of this paper is to conduct a systematic review of the literature on online
consumer reviews (OCRs) in order to provide understanding of the multi-featured nature and …

Purpose Big data analytics allows researchers and industry practitioners to extract hidden
patterns or discover new information and knowledge from big data. Although artificial …

This study investigates the determinants of online review helpfulness, adopting various
predictors from three dimensions of the online review management: source factors, review …

Fake news is spreading rapidly on social media and poses a serious threat to the COVID-19
outbreak response. This study thus aims to reveal the factors influencing the acceptance of …

With the proliferation of user generated online reviews, uncovering helpful restaurant
reviews is increasingly challenging for potential consumers. Heuristics (such as “Likes”) not …

Behavioral biases are known to influence the investment decisions of retail investors.
Indeed, extant research has revealed interesting findings in this regard. However, the …

Many consumers provide lengthy but minimal informative reviews just to meet the word
count requirement in e-commerce platforms. Not only do these non-informative reviews not …

This research examined several antecedents (consumers' brand identification and
skepticism) and consequences (brand reputation, purchase intentions and trust of the review …

Consumers rely on online reviews because they deem information from a third party to be
more credible than promotional communications. Unfortunately, not all online reviews are …