Measuring service quality in higher education: Development of a hierarchical model (HESQUAL)
V Teeroovengadum, TJ Kamalanabhan… - Quality Assurance in …, 2016 - emerald.com
Purpose–This paper aims to develop and empirically test a hierarchical model for measuring
service quality in higher education. Design/methodology/approach–The first phase of the …
service quality in higher education. Design/methodology/approach–The first phase of the …
Evaluation of Quality and Equality in Education Using the European Foundation for Quality Management Excellence Model—A Literature Review
Purpose: The purpose of this study was to determine the effects of the European Foundation
for Quality Management (EFQM) Excellence Model on education and its contribution to …
for Quality Management (EFQM) Excellence Model on education and its contribution to …
Determinants of education quality: what makes students' perception different?
In recent decades, the commercialization of education has become more apparent and the
need for using marketing tools is greater than before. This study aims to identify the …
need for using marketing tools is greater than before. This study aims to identify the …
Making sense of higher education: Students as consumers and the value of the university experience
T Woodall, A Hiller, S Resnick - Studies in higher education, 2014 - Taylor & Francis
In the global university sector competitive funding models are progressively becoming the
norm, and institutions/courses are frequently now subject to the same kind of consumerist …
norm, and institutions/courses are frequently now subject to the same kind of consumerist …
In search of quality: measuring higher education service quality (HiEduQual)
The aim of the study is to develop and validate the construct HiEduQual (Higher Education
Service Quality) to measure the level of service quality in higher education (HE) institutions …
Service Quality) to measure the level of service quality in higher education (HE) institutions …
A framework for analysing higher education performance: students' satisfaction, perceived learning outcomes, and dropout intentions
LC Duque - Total quality management & business excellence, 2014 - Taylor & Francis
Drawing on Tinto's [1975. Dropout from higher education: A theoretical synthesis of recent
research. Review of Educational Research, 45 (1), 89–125] dropout-intentions model …
research. Review of Educational Research, 45 (1), 89–125] dropout-intentions model …
[PDF][PDF] Impact of internet banking service quality on customer satisfaction
S Firdous, R Farooqi - Journal of internet banking and commerce, 2017 - researchgate.net
Purpose: To add to the existing knowledge in the electronic banking field of study. To help
the banks and policy makers have a better understanding of the internet banking …
the banks and policy makers have a better understanding of the internet banking …
Students' perceptions of service quality in Saudi universities: the SERVPERF model
Purpose The purpose of this study is to examine the influence of service quality on student's
satisfaction. Design/methodology/approach Using empirical research, the study identified …
satisfaction. Design/methodology/approach Using empirical research, the study identified …
Student satisfaction and loyalty in Denmark: Application of EPSI methodology
T Shahsavar, F Sudzina - PloS one, 2017 - journals.plos.org
Monitoring and managing customers' satisfaction are key features to benefit from today's
competitive environment. In higher education context, only a few studies are available on …
competitive environment. In higher education context, only a few studies are available on …
Influence of student-perceived service quality on sustainability practices of university and student satisfaction
S Chaudhary, AK Dey - Quality Assurance in Education, 2021 - emerald.com
Purpose The past decade has seen a proliferation of research on service quality in
education. However, little attempt has been made to understand the impact of student …
education. However, little attempt has been made to understand the impact of student …