Evidence suggests that there are differences in the capacity for empathy between males and
females. However, how deep do these differences go? Stereotypically, females are …

Empathy, a multidimensional construct comprised of cognitive, affective, and behavioral
dimensions, has been advanced as a critical predictor of prosocial behavior and …

Artificial intelligence (AI) continues to transform firm-customer interactions. However, current
AI marketing agents are often perceived as cold and uncaring and can be poor substitutes …

Marketers recognize digital celebrities' advertising power and effectiveness, making them
influential models of social media advertising. The concept of parasocial relationships may …

Current approaches to empathetic response generation view the set of emotions expressed
in the input text as a flat structure, where all the emotions are treated uniformly. We argue …

When people are facing difficulties, they often feel the need for a confidant-a person to vent
to or a sympathetic ear with whom to talk things through. How do they decide on whom to …

David Shoemaker presents an original, pluralistic theory of the nature of responsibility, built
out of the different kinds of emotional responses people tend to have to the expressions of …

Over the last decades, theoretical perspectives in the interdisciplinary field of the affective
sciences have proliferated rather than converged due to differing assumptions about what …

Autism spectrum disorders (ASD) are characterized by a reduced ability to understand the
emotions of other people. Increasing evidence indicates that children with ASD might not …

While the service literature repeatedly emphasizes the role of empathy in service
interactions, studies on empathy in customer-employee interactions are nearly absent. This …