Purpose Collaborative consumption (CC), a unique business model, provides several
monetary and non-monetary benefits to customers. Several adapted theory of planned …

Abstract Peer‐to‐peer‐accommodation, a sharing economy‐based business model,
enables using unutilized houses, apartments, and rooms of individuals to provide shared …

Purpose This paper aims to examine the effect of consumer inertia–a tendency to adhere to
prior purchase decisions despite the existence of preferable alternatives–on the …

Sharia banking is currently facing a very competitive industry era. Customer retention is one
of the phenomena confronted by Islamic banks in Indonesia. Therefore, the problem in this …

This study investigated the motivations of Taiwanese consumers who choose to redistribute
their possessions via Give Circle, a free collaborative redistribution platform. We aimed to …

This research was conducted to analyze more deeply the influence of customer value and
brand awareness on customer retention with customer satisfaction as a mediating variable …

The objective of the current study is to assess the influence of employee quality
performance, customer orientation as the antecedents of customer satisfaction and customer …

Purpose: The main purpose of the work is to present the results of the customer retention
level in the automotive sector based on the proposed measurement indicators:“serviced and …

The competitive nature of the hotel industry has given the impetus to practitioners and
researchers to invest in Customer Retention strategies and research. Although numerous …

Indonesia is known as an archipelago of islands with a wide variety of cultures and natural
beauty, providing many options for tourists to visit. This research aims to investigate the …